• Return & Refund Policy

    Eligibility for Return:
    We accept returns under the following conditions:

    • Items can be returned within 30 days from the date of delivery, unless otherwise specified.
    • The item must be unused, undamaged, and in its original packaging with tags attached.
    • If the item is faulty or damaged during shipping, please provide photographic evidence for verification.

    Non-Returnable Items:
    The following items are not eligible for return:

    • Used or damaged items, unless the damage is due to a quality issue.
    • Sale items, custom products, or personalized products (unless there is a quality issue).

    Return Process:

    1. Request a Return: To initiate a return, please contact our customer service team by email at support@soccerjerseyhouse.shop, providing your order number and the reason for the return.
    2. Return Confirmation: We will confirm your return request within 1-2 business days.
    3. Return Address: After confirmation, we will provide the return address and instructions for returning the item.
    4. Return Shipping: Please ship the item back within 15 days after receiving the return confirmation and provide a tracking number.

    Return Shipping Costs:

    • If the return is due to a quality issue or an incorrect item, we will cover the return shipping costs.
    • If the return is due to personal reasons (e.g., change of mind) and the order has not been canceled, the customer will be responsible for the return shipping costs.

    Restocking Fees:
    We do not charge restocking fees.

    Refund Process:
    Once we receive the returned item and confirm its condition, we will notify you about the approval status. If approved, we will process your refund to the original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If you have not received your refund within 15 business days, please contact our customer service team at support@soccerjerseyhouse.shop.

    Order Cancellation:
    We accept order cancellations under the following conditions:

    • Cancellation Window: Orders can be canceled free of charge within 24 hours of payment.
    • Cancellation Request: To cancel, please send a request via email or phone, including your order number.
    • Shipped Orders: If your order has already been shipped, cancellation is no longer possible. You may initiate the return process once you receive the item.

    Contact Information:

    • Address: 1005 N Madison Blvd, Roxboro, NC 27573
    • Phone: +1 336-599-9236
    • Email: support@soccerjerseyhouse.shop
    • Operating Hours: Monday – Friday: 6:00 AM – 8:00 PM (EST), Saturday – Sunday: Closed